Privacy Policy of Northbridge Voiceover Ltd
This Privacy Policy explains how Northbridge Voiceover Ltd (“we”, “us”, “our”) collects, uses, stores, shares, and protects personal data when you visit our website, contact us, request our voiceover services, or otherwise interact with us.
Data Controller: Northbridge Voiceover Ltd
Address: Northbridge Voiceover, 14 Clerkenwell Road, London EC1M 5RJ, United Kingdom
Email: [email protected]
Phone: +44 20 7387 4926
1. Introduction and Company Information
Northbridge Voiceover Ltd is a voiceover business providing voice recording, voice casting, narration, and related production services to clients, agencies, and other business partners. In the course of our activities, we may process personal data relating to clients, prospective clients, website visitors, suppliers, freelancers, voice talent, and other individuals who communicate with us.
We are committed to processing personal data lawfully, fairly, transparently, and securely in accordance with applicable privacy and data protection laws.
2. Data Collection and Processing
We may collect and process the following categories of personal data:
- Identity details: name, title, company name, job title, and role.
- Contact details: email address, postal address, phone number, and other communication details.
- Business and project information: project briefs, campaign details, script content, production requirements, and client preferences.
- Technical and usage data: IP address, browser type, device information, operating system, pages visited, and cookies or similar technologies.
- Transactional data: invoice details, payment status, billing records, and correspondence relating to contracts and services.
- Voice and audio-related data: recordings, audition files, demo files, and associated metadata where necessary for the delivery of voiceover services.
- Communications data: messages, emails, call notes, enquiry forms, and feedback.
We generally collect personal data directly from you, but we may also receive it from clients, agents, casting platforms, production partners, public sources, analytics providers, and service providers acting on our behalf.
3. Purpose of Data Processing
We process personal data for the following purposes:
- to respond to enquiries and provide quotes;
- to assess project requirements and manage client relationships;
- to deliver voiceover services, including recording, editing, casting, and file delivery;
- to communicate about projects, invoices, schedules, and service updates;
- to maintain records, administer accounts, and manage payments;
- to comply with legal, accounting, tax, and regulatory obligations;
- to operate, secure, and improve our website and business operations;
- to prevent fraud, misuse, and unauthorised access;
- to exercise or defend legal claims;
- where permitted, to send marketing communications about our services.
4. Legal Basis for Processing
We process personal data only where we have a lawful basis to do so. Depending on the context, our legal bases may include:
- Performance of a contract: where processing is necessary to provide services, respond to requests, or fulfil contractual obligations.
- Legitimate interests: where processing is necessary for our legitimate business interests, such as managing enquiries, operating and improving our services, protecting our business, and maintaining professional records, provided such interests are not overridden by your rights and interests.
- Consent: where you have given clear consent, for example for certain marketing communications or optional cookies where applicable.
- Legal obligation: where processing is required to comply with applicable laws, regulations, tax rules, or court orders.
Where we rely on consent, you may withdraw it at any time, without affecting the lawfulness of processing carried out before withdrawal.
5. Data Sharing and Third Parties
We may share personal data with third parties where necessary for the purposes described in this Policy, including:
- Service providers: IT hosting, cloud storage, email, website analytics, accounting, payment processing, file delivery, and security providers.
- Freelancers and collaborators: audio engineers, producers, casting partners, and other creative professionals engaged to assist with a project.
- Clients and business partners: where necessary to perform contracted services or coordinate production work.
- Professional advisers: lawyers, accountants, insurers, and auditors.
- Authorities and regulators: where disclosure is required by law or necessary to protect our rights or the rights of others.
We require third parties to process personal data in accordance with applicable law and, where relevant, to protect it with appropriate confidentiality and security measures.
6. Data Transfer to Third Countries
Some of our service providers or collaborators may be located outside the United Kingdom or may store or access data in countries outside the United Kingdom. Where this occurs, we take steps to ensure that appropriate safeguards are in place to protect personal data in accordance with applicable law. These safeguards may include adequacy decisions, standard contractual clauses, or other legally recognised transfer mechanisms.
7. Storage Duration
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including to satisfy legal, accounting, reporting, and dispute-resolution requirements.
- Enquiry data: typically retained for a reasonable period after the enquiry has been completed or closed.
- Client and project records: retained for the duration of the business relationship and thereafter as required for legal, tax, or contractual purposes.
- Marketing records: retained until you opt out or withdraw consent, where applicable.
- Technical logs and security records: retained for a limited period unless needed for investigation or legal reasons.
When personal data is no longer required, we will securely delete, anonymise, or otherwise irreversibly destroy it where appropriate.
8. User Rights
Depending on applicable law, you may have the following rights in relation to your personal data:
- Access: to request confirmation of whether we process your personal data and obtain a copy of it.
- Rectification: to request correction of inaccurate or incomplete personal data.
- Erasure: to request deletion of your personal data in certain circumstances.
- Restriction: to request that we limit the processing of your personal data in certain circumstances.
- Data portability: to request that certain data be provided to you or transferred to another controller in a structured, commonly used, machine-readable format, where applicable.
- Objection: to object to processing based on legitimate interests or to direct marketing at any time.
To exercise any of these rights, please contact us using the details in the Contact Information section. We may need to verify your identity before responding. We will respond within the time limits required by applicable law.
9. Withdrawal of Consent
Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect processing carried out before the withdrawal. If you withdraw consent, we will stop the relevant processing unless we have another lawful basis to continue.
10. Right to Complain
If you have concerns about how we handle your personal data, we encourage you to contact us first so that we can try to resolve the issue directly.
You may also have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction. If you are in the United Kingdom, this is typically the Information Commissioner’s Office (ICO).
11. Data Security
We take appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures may include access controls, secure storage, encryption where appropriate, password protection, staff confidentiality obligations, and regular review of our systems and procedures.
While we take reasonable steps to secure personal data, no transmission over the internet or electronic storage system can be guaranteed to be fully secure. You should take care when sending information to us electronically.
12. Contact Information
If you have any questions about this Privacy Policy or our data practices, or if you wish to exercise your rights, please contact:
Northbridge Voiceover Ltd
Northbridge Voiceover, 14 Clerkenwell Road, London EC1M 5RJ, United Kingdom
Email: [email protected]
Phone: +44 20 7387 4926
13. Changes to Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or for other operational reasons. Any updated version will be made available on our website with an updated effective date where appropriate.
We encourage you to review this Privacy Policy periodically to stay informed about how Northbridge Voiceover Ltd processes personal data.